bj11 Terms & Conditions

1 Acceptance of Terms

By accessing, registering on, or using the bj11 platform at bj-11.vu (hereinafter referred to as "the Platform", "bj11", "we", "us", or "our"), you ("the User", "Player", "you") confirm that you have read, understood, and unconditionally agree to be bound by these Terms and Conditions, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to any part of these Terms and Conditions, you must immediately cease using the Platform. Continued use of bj11 following the publication of revised terms constitutes your acceptance of those revisions.

These Terms and Conditions apply to all users of bj11, including visitors who browse the Platform without an account, registered players, VIP members, and affiliate partners unless separate written agreements govern those relationships.

2 Eligibility

To register an account and use the services offered by bj11, you must meet all of the following eligibility criteria:

• You are at least 18 years of age. bj11 strictly prohibits access by persons under the legal gambling age. We employ age-verification measures and reserve the right to request government-issued photo identification at any time to confirm your age.
• You are acting on your own behalf and not on behalf of any third party.
• You have not previously been self-excluded from bj11 or had an account closed for breach of these Terms and Conditions.
• You are not a director, employee, consultant, agent, or contractor of bj11 or any of its affiliated companies, nor are you a close family member of any such person, unless we have provided express written consent.
• You are not located in a jurisdiction where online gambling is expressly prohibited by applicable law. It is your sole responsibility to verify whether online gambling is legal in your jurisdiction before registering.

3 Account Registration

To access the full range of bj11 services, you must create a player account. Registration is free of charge. When registering, you agree to provide accurate, current, and complete information, and to keep that information updated at all times. bj11 reserves the right to suspend or close any account where information is found to be inaccurate, incomplete, or misleading.

3.1 Registration Requirements

• You may register only one account per person, household, device, IP address, and payment method. Duplicate accounts are strictly prohibited.
• You must provide a valid email address and mobile number that you own and control.
• You are responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person.
• You must notify bj11 immediately if you suspect unauthorised access to your account by contacting our support team via live chat.

3.2 Identity Verification (KYC)

bj11 operates a Know Your Customer (KYC) process in accordance with applicable anti-money laundering obligations. You may be required to submit identity verification documents before making your first withdrawal, or at any other time bj11 deems appropriate. Acceptable documents include:

• National Identification Card (NID) or passport
• Proof of address (utility bill, bank statement dated within 90 days)
• Proof of payment method ownership (screenshot of bKash, Nagad, or Rocket account in your name)

Failure to complete KYC verification within the timeframe specified by bj11 may result in account restrictions or suspension of withdrawal privileges until verification is complete.

3.3 Account Security

You are fully responsible for all activity conducted through your account. bj11 will not be held liable for losses resulting from unauthorised access caused by your failure to keep login credentials confidential. You must use a strong, unique password and must not log in to bj11 using public or shared devices without taking appropriate security precautions.

4 Deposits & Withdrawals

4.1 Deposits

bj11 accepts deposits via a range of local Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay. Deposits are credited to your bj11 account balance immediately upon confirmation from the payment processor. bj11 does not charge any deposit fees, though your payment provider may apply their own transaction charges.

• Minimum deposit amounts are as specified on the deposit page at the time of transaction.
• You must deposit using a payment method registered in your own name. Third-party deposits are strictly prohibited.
• bj11 reserves the right to return deposits made from unverified or third-party accounts without crediting the funds to your gaming balance.
• All deposited funds must be wagered at least once before withdrawal, unless stated otherwise in a specific promotion.

4.2 Withdrawals

Withdrawal requests are processed to the same payment method used for your most recent deposit, wherever technically possible. This policy exists to prevent money laundering and to protect player accounts. Withdrawal processing times are as follows:

• bKash / Nagad / Rocket / Upay: Typically 10–30 minutes during operational hours
• Bank transfer: 1–3 business days depending on the receiving institution

bj11 does not charge withdrawal fees. However, if your account has not met the minimum wagering activity threshold, we reserve the right to deduct any bonus amounts or bonus winnings from your withdrawal prior to processing.

4.3 Currency

All transactions on bj11 are conducted in Bangladeshi Taka (BDT ৳) unless otherwise specified. bj11 is not responsible for any currency conversion fees charged by your payment provider.

5 Bonuses & Promotions

bj11 offers various bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms stated on the relevant promotion page as well as the general bonus conditions set out in this section. In the event of any conflict, the specific promotion terms shall take precedence.

5.1 General Bonus Conditions

• Bonuses are intended for personal entertainment purposes only and may not be transferred, exchanged for cash, or sold.
• Each bonus offer is available to one account per person, household, IP address, device, and payment method unless explicitly stated otherwise.
• bj11 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice.
• Bonuses credited in error must be returned to bj11 upon request. bj11 reserves the right to reclaim erroneously credited bonus funds directly from your account balance.

5.2 Wagering Requirements

All bonus funds and free spin winnings are subject to wagering requirements before they may be withdrawn as cash. The applicable wagering multiplier for each promotion is stated in the individual promotion's terms. Unless otherwise specified, the following default conditions apply:

• Wagering requirements must be completed within the timeframe specified for each promotion.
• Only real-money wagers placed on eligible games count towards wagering requirements. Bets placed with bonus funds on certain games (typically live dealer, progressive jackpot, or low-margin games) may count at a reduced percentage or not at all.
• If you withdraw funds before completing wagering requirements, any remaining bonus balance and associated winnings will be forfeited.
• bj11 reserves the right to cap maximum winnings derived from bonus funds at an amount specified per promotion.

5.3 Abuse and Fraud Prevention

Any player found to be exploiting bonuses through matched betting, bonus abuse strategies, collusion, or any other technique designed to circumvent the spirit of a promotion will have their bonus and associated winnings voided. Repeated abuse may result in permanent account closure.

6 Gameplay Rules

All games available on the bj11 platform are provided by third-party software providers and are governed by their respective game rules, which are accessible within each game interface. By placing a wager on any game, you confirm that you understand and accept those rules. The following general gameplay conditions apply to all games on bj11:

6.1 Game Fairness

All casino games use certified Random Number Generator (RNG) technology, independently tested and audited by recognised third-party testing laboratories. Live dealer games are streamed in real time from licensed studios. bj11 does not manipulate game outcomes and has no ability to influence the result of any certified game after a wager is placed.

6.2 Technical Errors

In the event of a malfunction, disconnection, or technical error during a game session, the round in question may be declared void. bj11 will make reasonable efforts to reconstruct the game state using server logs; however, we cannot guarantee restoration in all circumstances. bj11's decision in respect of technical errors is final.

6.3 Sports Betting

All sports bets, including cricket, football, and kabaddi markets, are subject to bj11's Sports Betting Rules, which are published separately on the Platform. In summary:

• Bets can only be placed on markets that are currently open and accepting wagers.
• Odds displayed at the time of bet placement are the odds honoured, except in cases of manifest error.
• bj11 reserves the right to limit, refuse, or void bets at its discretion, including bets suspected to have been placed using insider information.
• In the event of event cancellation or abandonment, bets will be settled according to the applicable sports betting rules for that market.

6.4 Maximum Winnings

bj11 reserves the right to impose maximum payout limits per bet, per day, and per player. These limits are published on the Platform and may be updated from time to time. Where a single win would exceed the published maximum payout cap, the maximum cap amount will be paid and the excess will be forfeited.

7 Prohibited Conduct

The following conduct is strictly prohibited on bj11. Engaging in any of these activities may result in immediate account suspension, forfeiture of balances, and referral to relevant law enforcement authorities:

• Registering more than one account, or assisting any other person in doing so, to circumvent restrictions or access additional bonuses
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform in place of a human player
• Colluding with other players to gain an unfair advantage in any game, including but not limited to poker, live dealer games, or sports betting syndicates operating against bj11's interests
• Exploiting software bugs, glitches, or vulnerabilities. Any player who identifies a bug must report it to bj11 support immediately and must not exploit it. Winnings accrued through exploitation of a known or reported bug will be voided
• Using the Platform for any purpose related to money laundering, terrorist financing, or any other criminal activity
• Depositing funds and withdrawing them without meaningful gaming activity (i.e., using bj11 as a payment processor)
• Providing false, inaccurate, or misleading information at any stage of registration or verification
• Threatening, harassing, or abusing bj11 staff or other players through any communication channel

8 Privacy & Data

bj11 collects, processes, and stores your personal data in accordance with our Privacy Policy, which is available at /privacy-policy. By agreeing to these Terms and Conditions, you also acknowledge and accept the Privacy Policy in its entirety.

In summary, bj11 collects personal data including your name, date of birth, contact details, payment information, and gaming activity records for the purposes of:

• Operating and maintaining your account
• Processing deposits and withdrawals securely
• Verifying your identity in compliance with KYC obligations
• Detecting and preventing fraud, money laundering, and other prohibited activities
• Providing customer support
• Sending promotional communications, where you have provided consent

bj11 will never sell your personal data to third parties for marketing purposes. Data shared with third-party payment processors and game software providers is limited strictly to what is necessary to provide those services, and such parties are bound by confidentiality obligations.

9 Responsible Gaming

bj11 is committed to promoting responsible gaming and providing players with the tools to manage their gambling activity safely. We take our duty of care seriously and have implemented the following safeguards:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their account settings. Once set, a limit reduction takes effect immediately. A limit increase requires a mandatory 24-hour cooling-off period.
• Loss Limits: Players may set limits on the amount they are willing to lose within a defined period.
• Session Time Reminders: Players may configure alerts that notify them when they have been playing for a specified duration.
• Self-Exclusion: Players who feel they need a break from gambling may request self-exclusion for a period of their choosing, ranging from 7 days to permanent exclusion. During self-exclusion, the account is locked and the player may not access any gaming services on bj11.
• Reality Checks: Pop-up notifications can be enabled to remind players of time spent and funds wagered during a session.

If you believe your gambling is causing distress or financial harm, please visit our dedicated Responsible Gaming page or contact our support team immediately via live chat. We will respond without judgement and assist you in accessing the appropriate tools and resources.

10 Intellectual Property

All content on the bj11 Platform, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of bj11 or its content suppliers and is protected by applicable intellectual property laws. The bj11 name, logo, and all related marks are trademarks of bj11.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not include the right to:

• Reproduce, modify, distribute, or publicly display any content from the Platform without prior written consent from bj11
• Use any data mining, robots, scraping, or similar data-gathering tools on the Platform
• Frame or mirror any portion of the Platform on any other server or device
• Commercially exploit any content from the Platform in any way

11 Limitation of Liability

To the fullest extent permitted by applicable law, bj11 and its directors, employees, agents, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with:

• Your access to or use of, or inability to access or use, the Platform
• Any conduct or content of any third party on the Platform, including game providers
• Unauthorised access to your account resulting from your failure to maintain credential security
• Interruptions, delays, or errors in the Platform resulting from circumstances beyond bj11's reasonable control, including force majeure events
• Losses arising from technical malfunctions in games or payment systems that are outside bj11's direct control

bj11's total cumulative liability to you for any claim arising from or related to these Terms and Conditions shall not exceed the total amount deposited by you in the 12-month period immediately preceding the event giving rise to the claim.

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by bj11's negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

12 Account Termination

12.1 Termination by bj11

bj11 reserves the right to suspend, restrict, or permanently close your account at any time and without prior notice if we reasonably believe that:

• You have breached any provision of these Terms and Conditions
• Your account is involved in fraudulent, collusive, or criminal activity
• You have provided false or misleading information during registration or verification
• Continuing to provide services to you would expose bj11 to legal, regulatory, or reputational risk
• You are located in a jurisdiction where providing online gambling services is prohibited

In the event of termination for cause, bj11 reserves the right to withhold or forfeit any remaining account balance, including deposits, pending withdrawals, and bonus funds, where permitted by applicable law and regulation.

12.2 Voluntary Account Closure

You may request closure of your bj11 account at any time by contacting our support team via live chat. Prior to closure, any pending withdrawal will be processed to your registered payment method. Bonus balances and associated winnings that have not met wagering requirements at the time of closure will be forfeited.

13 Amendments to These Terms

bj11 reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, we will make reasonable efforts to notify registered players via email or an in-platform notification at least 7 days before the amended terms take effect.

Your continued use of the Platform after the effective date of any amended Terms and Conditions constitutes your acceptance of the updated terms. If you do not agree to the revised terms, you must cease using the Platform and request account closure before the effective date.

The most current version of these Terms and Conditions is always available at /terms-conditions. We encourage you to review this page periodically to stay informed of any updates.

14 Governing Law and Dispute Resolution

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which bj11 is licensed and incorporated, without regard to its conflict of law provisions.

In the event of a dispute between you and bj11, we encourage you to first contact our customer support team to seek an informal resolution. Most issues can be resolved quickly and efficiently through our live chat service. If an informal resolution is not achievable, the dispute shall be submitted to binding arbitration in accordance with the rules of a recognised arbitration body, and the arbitration shall be conducted in English.

You agree that any dispute resolution proceedings shall be conducted on an individual basis and not as part of any class, consolidated, or representative action. You waive your right to participate in a class action or class-wide arbitration against bj11.

15 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of your bj11 account or experience, please contact our customer support team through the following channel:

• Live Chat: Available 24 hours a day, 7 days a week via the chat button on the Platform
• Email: [email protected]

Our support team aims to respond to all email enquiries within 24 hours. For urgent matters, live chat is the fastest way to reach us.

For concerns related to responsible gaming, self-exclusion, or problem gambling support, please visit our dedicated Responsible Gaming page or contact support directly. We treat all such requests with the highest priority and complete confidentiality.