Gaming at bj11 should always be entertaining, never stressful. We are committed to providing a safe and responsible gaming environment for every player in Bangladesh. This page explains the tools, resources, and support available to help you stay in control of your gaming habits, set healthy limits, and seek help if you ever feel that gambling is no longer fun.
Every bj11 player has access to these features. Use them whenever you need to set boundaries, take a break, or regain control of your gaming activity.
Set daily, weekly, or monthly deposit limits to control how much money you add to your bj11 account. Limits take effect immediately and can only be increased after a cooling-off period.
Receive pop-up reminders after a set amount of continuous play. Track how long you've been on the platform and take regular breaks to keep gaming relaxed.
Take a short break from bj11 for 24 hours, 72 hours, or one week. During a time-out, you cannot log in or deposit, giving you space to step back and reflect.
Exclude yourself from bj11 for 6 months, 1 year, or permanently. Self-exclusion is irreversible for the chosen period — your account will be closed and cannot be reopened early.
Set a maximum amount you are willing to lose over a day, week, or month. Once the limit is reached, you cannot place any more bets until the period resets.
Contact our live chat support team at any time to discuss responsible gaming concerns, request account limits, or ask for help with any tool on this page.
At bj11, we believe that online gaming should be a source of entertainment, excitement, and enjoyment. For the vast majority of players in Bangladesh, it is exactly that — a fun pastime to relax after work, follow BPL cricket matches, or spin a few slots with friends. However, we also recognise that for a small percentage of players, gambling can become problematic, leading to financial stress, anxiety, and harm to personal relationships.
That is why bj11 has built a comprehensive Responsible Gaming framework. Our commitment is threefold: to provide education about the risks of gambling, to offer tools that give you control over your play, and to connect you with support if you ever need it. This page is your central resource for all three.
We work closely with international responsible gaming organisations and adhere to best practices from the global gaming industry. Every feature on bj11 is designed with player welfare in mind, from mandatory age verification to real-time spending trackers. We will never encourage irresponsible play, and we will always be here to help if you need us.
Problem gambling, sometimes called gambling addiction or compulsive gambling, occurs when a person loses control over their gambling behaviour. It can affect anyone, regardless of age, income, or experience. The good news is that recognising the warning signs early gives you the best chance to take action before problems escalate.
If you recognise three or more of these signs in your own behaviour, it may be time to take a break, set stricter limits, or reach out for professional support. Remember: seeking help is a sign of strength, not weakness.
If you feel that gambling is becoming a problem, do not wait. Contact our support team immediately via live chat or use one of the self-exclusion tools below. Early action can prevent serious harm.
All responsible gaming tools are available directly through your bj11 account or by contacting our 24/7 support team via live chat. Here is a step-by-step guide to activating each tool.
Log in to your bj11 account and navigate to the Account Settings section. Select "Responsible Gaming" and choose "Deposit Limits". Enter the amount you wish to set for your daily, weekly, or monthly limit and confirm. The new limit takes effect immediately. If you wish to increase a limit, a mandatory 7-day cooling-off period applies to protect you from impulsive decisions.
A time-out is a short voluntary break from bj11. You can set a time-out for 24 hours, 72 hours, or 7 days. During this period, your account will be temporarily locked and you will not be able to log in, deposit, or place bets. Time-outs take effect instantly once activated. If you need a longer break, consider self-exclusion instead.
Self-exclusion is a longer-term measure for players who feel they need a more significant break from gambling. You can self-exclude for 6 months, 1 year, or permanently. Once self-exclusion is activated, your account will be permanently closed for the chosen period and any pending promotional offers will be cancelled. To request self-exclusion, contact our support team via live chat or email. We will process your request within 24 hours and ensure that you are removed from all marketing communications immediately.
Loss limits cap the total amount you can lose within a specified time period. Once you reach your chosen limit, bj11 will prevent you from placing further bets until the period resets. Like deposit limits, increases to your loss limit require a 7-day waiting period. You can reduce your loss limit at any time with immediate effect.
If you are having difficulty setting up any responsible gaming tool, or if you would prefer to have a member of our team do it on your behalf, contact our live chat support 24 hours a day, 7 days a week. We will always prioritise responsible gaming requests and handle them with complete confidentiality.
bj11 operates a strict 18+ only policy. We do not permit any person under the age of 18 to register an account, access the Platform, or participate in any form of gambling activity on bj11. This is a non-negotiable requirement, and we take it extremely seriously.
All new players are required to complete an age verification process as part of their Know Your Customer (KYC) registration. You will be asked to provide a valid government-issued identity document confirming your date of birth. Accounts that cannot be verified as belonging to a person aged 18 or over will be suspended and any funds will be returned.
We also encourage parents and guardians to make use of internet filtering tools and parental control software to prevent minors from accessing gambling websites. Several freely available tools can be installed on home devices to restrict access to gambling content.
bj11 recognises that some players may be more vulnerable to harm than others. This includes individuals who are experiencing financial hardship, those with a history of addiction, and individuals who may be using gambling to cope with stress, mental health challenges, or life difficulties. We have a duty of care to these players and take a proactive approach to identifying and supporting them.
Our platform is designed to flag unusual patterns of play, such as dramatically increased betting frequency, rapid deposit sequences, or repeated attempts to exceed previously set limits. When our responsible gaming monitoring systems identify these patterns, our support team may proactively reach out to check on your wellbeing and remind you of the tools available to you.
If you believe that you or someone you know may have a gambling problem, reaching out for help is the most important step you can take. There is absolutely no shame in asking for support — problem gambling is a recognised condition that responds well to professional treatment and peer support.
bj11's support team is available around the clock via live chat. We are trained to handle responsible gaming conversations with sensitivity, discretion, and urgency. Whether you want to activate a self-exclusion, reduce your limits, or simply talk through concerns, our team is here for you.
Problem gambling does not only affect the individual — it affects families and communities. If someone close to you is showing signs of gambling addiction, approach the conversation with compassion and without judgment. Encourage them to speak with our support team or a professional counsellor. Offer to help them activate self-exclusion or reach out for support on their behalf.
You can contact bj11 directly to raise a concern about another player. We treat all such disclosures with complete confidentiality and will take appropriate action to protect the individual's wellbeing.
Live Chat: Available 24/7 on the bj11 Platform — the fastest way to reach our responsible gaming team.
Email: [email protected]
We are committed to responding to all responsible gaming requests as a priority. Live chat messages related to self-exclusion or urgent welfare concerns are handled immediately.
Remember: Once you feel that gambling is no longer fun — that it is causing stress, financial pressure, or relationship problems — it is time to stop and seek help. You can always return to gaming when you feel ready, but your health and wellbeing come first.
No. Self-exclusion at bj11 is designed to be a firm commitment. Once activated, your self-exclusion cannot be reversed until the chosen period has fully elapsed. This is intentional — it protects you from impulsive decisions to return to gaming before you are ready. After the exclusion period ends, your account can be reopened upon request, subject to a mandatory 24-hour reflection period.
Reductions to your deposit limit take effect immediately upon confirmation. This means if you set a lower daily limit right now, it applies to all deposits from this moment forward. Increases to deposit limits, by contrast, require a mandatory 7-day waiting period before they become active.
Yes. bj11 monitors gaming patterns and may proactively contact players who show signs of problematic behaviour, such as extended sessions, rapid deposit sequences, or an unusual increase in betting volume. These check-ins are voluntary and handled confidentially by our support team.
Any funds remaining in your bj11 account at the time of self-exclusion will be returned to you via your registered payment method within 3–5 working days. You will not be able to access the funds through the Platform during the exclusion period. Pending bonuses and promotional credits will be cancelled and forfeited upon self-exclusion.